FAQ

What Variants Do I Need To Choose When Making My Orders?

Please review the ordering process carefully and make sure you choose the color, size before you buy.

Can I Change My Order Or Other Information Like Address After Placing The Order?

We recommend that you double-check your address and identity before placing your order with us. But I understand that an error can occur.As we try to process the orders within 24 hours or receipt, if a change needs to be made to your order please contact us at (basrieverhan@gmail.com) ASAP so we will do our best to accommodate that change. If the order has already been processed or marked as shipped from our fulfillment center, we cannot make changes to the order.

How Long Does The Order Processing Take?

Orders are processed within 24-36 hours of receiving the order.During the holiday periods, the processing time may be extended due to the large peak of shopping.

 How Long Is The Shipping Time?

We are trying to find the most suitable delivery method based on the destination.Some items are shipped from warehouses in the China.Some products are delivered from warehouses in Europe.

SHIPPING Time to United Kingdom (UK) 2-4 business weeks                              SHIPPING Time to the other countries: 10 - 30 business days

We can offer you expedited shipping for an additional charge. Please inquire at(basrieverhan@gmail.com)

There are circumstances that are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) that may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we can only approximate the delivery date.

What Should I Do If Do Not Receive a Confirmation Email After Placing My Order?

Please make sure your email is correct when you place an order. Please check your SPAM folder to see if your confirmation email has been sent there. If there is still no confirmation email, please email our support team at(basrieverhan@gmail.com)

Will I Receive A Tracking Number To Track My Order?

Based on which execution center your item was shipped to, you will be given a tracking number that allows you to track your item 4-6 days after it is shipped. However, because each individual product may be shipped from a different execution center around the world, we may sometimes not provide a product tracking number.

What Couriers Do You Use For Order Delivery?

Choosing the courier service, actually, depends on our fulfillment center. Thus, courier services may vary from country to country. Without a strong business establishment with the courier service, we are unable to obtain cheaper rates thus in terms of speed we would lose our global customers to our competitors.

Do I Have To Pay Any Tariffs, Customs Fees, or Import Tax For My Orders?

Prices revealed on your respective receipt MIGHT be different from what you ordered but do not worry! Usually what our fulfillment center would do is to mark as extremely low prices or mark the items as gifts altogether. This happens to prevent tariffs/customs/import duties being incurred on your end as for certain countries these additional charges are extremely costly.

What Happens if I'm Not Home When My Item Is Delivered?

Anyone at home can receive the package on behalf of the main customer. Usually, the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.

How Can I Contact You With Other Questions?

Email us at (basrieverhan@gmail.com)